Complaints Forums help to protect customer rights against prejudices or against duplicity in the marketplace. Consumers are the major economic group in a country’s economy, affecting and affected by almost every public and private economic decision. Complaint Forums provide a platform to raise one’s voice against prejudices by filing Consumer Complaints and lodging a Consumer Forum. Complaint forum performs investigations, files complaints, educates customers towards protecting their rights and offers experts advices towards defending one’s customer rights.
Under the Consumer Protection Act, a consumer can make a complaint on issue related to violation of consumer rights. A consumer is a person who buys any goods or hires any service for a price. If these laws are not legally followed by any consumer or an organization then one can file a Consumer Complaints. A consumer complaint is a legal way of accomplishing one’s demand. Complaints can be made against unfair trade practices by which complainants suffer loss or damage; goods that suffer from one or more defects and deficient service.
This is an easy way to file one’s complaints. Now a days no one has time to visit a lawyer and file one’s complaints and even the process is quite expensive as the lawyers will have to be paid heavy dues for their service, but in consumer Forum, you will have to just fill an application citing your complaint. Your complaint will be revised by a group of experts who will provide you guidelines to proceed the matter. Your complaints can be heard and viewed by other customers and infact your experience will help them to make their expenses in a better way. Consumer Forums facilitate the customers towards making well informed decisions before making expenses. Consumer Forum imparts knowledge to consumers of becoming self reliant and more alert.
Few customers in our country are unaware of their rights and that is the reason why they are cheated and duplicated. People are now more responsive towards their rights and have started demanding it.
A Customer Complaint Forum legally helps a person to voice one’s opinion and claim its customer rights. It helps a customer to raise its voice against injustice. Customer Complaint tries to protect customer rights by defending customers towards malpractices, by prohibiting certain illegal practices.
Consumer rights are basic rights and freedoms to which all humans are entitled. Consumer Rights are rights inherent to all human beings, whatever the nationality, place, sex, national or ethnic origin, and status in the society. We are all equally entitled to our consumer rights without discrimination. These rights are all interrelated, inter-reliant and indissoluble. Our Government has assigned us certain civil liberties and certain consumer rights. Government has amended six rights for the customers. The six rights are
- Right to Safety
- Right to Information
- Right to Choice
- Right to be heard
- The Right to Redress
- The right to consumer education
These rights need to be thoroughly implemented and strict ruled should be amended so that the rights could not be violated.