If a consumer is offered inferior products, if prices are exorbitant, if drugs are unsafe or worthless, if the consumer is unable to choose on an informed basis, then one should immediately file a consumer complaint.
Consumers are the largest economic group in the country’s economy, affecting and affected by almost every public and private economic decision. But the consumers are also the only important group who were not effectively organised, whose views were not heard. But many a times consumer complaints go unheard, therefore there is a strict need of implementing consumer protection rights. If these rights are not protected then the consumers have every liberty to file complaints against the organization or the person concerned. A legal complaint can be filed by A consumer or a group of consumers with similar complaints, A registered consumer organization, The Central or the State Government.
Legal measures for consumer rights and consumer protection must be uniform, and transparent in terms of prices, quality of goods, and stocks. Consumers must have the means to combat malpractices and protect their rights and Consumer Complaint Forum is one such tool.
In a consumer Complaint forum, one has to fill up an online consumer complaint form and write about the queries. The complaint will be answered by the team of experts who will give advice on the legal procedures to be followed. The process saves a lot of time and even a lot of undue cost. Consumer forum helps to protect consumer rights. Our Government has implemented six consumer rights. The six rights are Right to Safety, Right to Information, Right to Choice, Right to be heard, The Right to Redress, The right to consumer education. As a consumer we expect that the six rights which have been implemented by the Government should be strictly executed by the organizations to safeguard costumer protection.
But these rights are not always executed either by the organization or sometimes by the law. So, there is always a need for customer protection.Sometimes complaints fall on deaf ears, they go unheard, that is why there is always a need to register these complaints. Consumer complaints take proper care for safeguarding consumer protection rights.
The interest of the customers can be protected by encouraging healthy competition in the market which serve the customers and not harm their integrity. Consumer forum is a response towards the ongoing conflict between the customers and their protection. The consumer forums file the complaints of the customers and advice them on the related issues.
Consumer affairs need to be sorted out so that there is always harmony between the consumers and the corporates. Corporates should always try to protect the rights of the consumers. This is the sole reason to promote consumer complaint forums so that the customer rights can be safeguarded. We can’t always tolerate injustice; there is always a need to raise these issues and fight against them. That is the reason for introducing consumer complaints which helps a person to raise their issues, to preserve their consumer protection rights and to struggle for their rights so that the rights are not misused.